Timb combines traditional herbal wisdom with modern science to create chemical-free, expert-formulated hair and body care products.

Yes, our formulations are designed to be gentle and effective for all skin and hair types, including sensitive and problem-prone conditions.

Absolutely. All Timb products are crafted without harmful chemicals, parabens, sulfates, or artificial additives.

Yes, every Timb product is made with premium natural and herbal ingredients sourced responsibly for purity and efficacy.

Timb is committed to cruelty-free practices and eco-friendly packaging, supporting sustainable self-care and environmental responsibility.

Explore our “Build Your Routine” menu for recommended rituals and step-by-step guides based on your needs and product preferences.

Our gentle, natural formulations are suitable for the whole family, including children and seniors.

Visit our website to browse, select, and securely purchase Timb products with doorstep delivery and easy returns.

Our team provides expert guidance and recommendations via our website and support channels.

Reach out to us anytime through WhatsApp, email, or our contact page for prompt, knowledgeable assistance.

Delivery time depends on the shipping method selected and your location. Estimated delivery dates are provided at checkout and in order confirmation emails.

Shipping costs are based on package weight, dimensions, delivery speed chosen, and destination. Real-time rates from carriers are used to ensure accurate pricing. Some orders may qualify for flat-rate or free shipping offers.

Once your order is shipped, a tracking link is sent via email and is available on your account dashboard. You can monitor the shipment status and estimated arrival.​

Please contact our customer support team with your order number. We will work with the carrier to resolve the issue as quickly as possible.

If your order hasn’t shipped yet, contact support immediately. Once an order is shipped, address changes are not possible.

Returns are accepted for eligible items within a specified period. To initiate a return, follow the instructions provided in your order confirmation or visit our Returns page.

Most carriers will attempt delivery again or leave instructions for package pickup at a nearby facility. Check the tracking link or contact the carrier for updates.

Orders can be placed online by selecting products, adding them to the cart, and completing checkout using a preferred payment method.

Most items can be returned within 30 days of delivery as long as they are unused and in original packaging. Check product pages for exceptions.

Refunds are processed to your original payment method after returned items are received and inspected. Processing typically takes 5-10 business days.